Support

Email support@grailx.co. We usually reply within two business days.

My sign-in code didn't arrive.

Codes come from no-reply@grailx.co within a minute. Check your spam or junk folder, then tap Send a new code. A code works for about three minutes; after that, send a new one.

Can I change my username?

Yes, from Profile in the app. Usernames are first come, first served and can't contain offensive words.

How do I delete my account?

In the app, open Profile and tap Delete Account. Your account, collections, follows and history are deleted right away. If you can't sign in, email us from the address on the account and we'll delete it for you.

A checklist is wrong or missing a card.

Email us the set name and what's wrong, with a link to the maker's checklist if you have one. Collectors who often help can be made maintainers, which lets them upload checklists and odds sheets from the app.

Where are my Card Creative designs?

On your phone only. They're never uploaded, so they work offline, and deleting the app deletes them. Export or print anything you want to keep.